Customer service in a tight economy (Infographic) » SMEInsider

Customer service in a tight economy (Infographic)

When customers are cautious, customer service is king. People are becoming more and more discerning about where they spend their money, more reliant on the recommendations of others and, in the aftermath of recession, are still being careful with their cash. Now, more than ever, companies cannot afford to risk their reputation or their client base with bad customer service.

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