How to influence people over the phone » SMEInsider

How to influence people over the phone

Body language accounts for 55% of all communication, so how do you make sure that wires don’t get crossed, or meaning lost, when you’re talking to clients over the phone? This guide explains how to choose your words and use vocal tone, pitch and pace to get the best possible outcome from your call.

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  • Bernard

    Great article – and attractively put together, I got useful tips from this.